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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Troy Adams, P.E.—General Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> September 13, 2016 2.9 <br /> SUBJECT: <br /> Resolution recognizing CUSTOMER SERVICE WEEK, October 3—7, 2016 <br /> BACKGROUND: <br /> In 1992 the Congress,by Senate joint resolution, designated the first week of October of 1992 as <br /> National Customer Service Week and requested the President issue a proclamation in support. <br /> On October 8, 1992, President George Bush issued Proclamation 6485 recognizing National <br /> Customer Service Week the first week of October 1992. <br /> In President Bush's proclamation he notes"A businesses [sic] will do a better job of providing <br /> high quality goods and services by listening to its employees and by empowering them with <br /> opportunities to make a difference. Customer service professionals work in the front lines where <br /> a firm meets its customers;where supply meets demand. With responsive policies and <br /> procedures and with simple courtesy, customer service professionals can go a long way toward <br /> ensuring customer satisfaction..." <br /> DISCUSSION: <br /> Elk River Municipal Utilities mission statement specifies: To provide our customers with safe, <br /> reliable, cost effective and quality long term electric and water utility service. To communicate <br /> and educate our customers in the use of utility services,programs,policies, and future plans. <br /> These products and services will be provided in an environmentally and financially responsible <br /> manner. To be successful in our mission to our customers, it is essential that ERMU provide <br /> excellent customer service while providing safe, reliable, and cost effective utility services. <br /> ACTION REQUESTED: <br /> To honor the efforts of ERMU's staff and to celebrate their strong commitment to providing <br /> excellent customer service,management requests the adoption of the attached resolution <br /> recognizing CUSTOMER SERVICE WEEK, Oct 3-7, 2016. <br /> ATTACHMENTS: <br /> • Proposed Resolution Recognizing Customer Service Week. <br /> POWERED B1 <br /> Page 1 of 1 NAIURi <br /> Power Provider POWERED To $ERV f <br /> 63 <br />