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I <br />'r. ~~ 5~~~i•,. 2"~~ (+i ,~ ~` #,~~'f' 4 t ;i11 ~ a 9; ~ @r~~ ~''i' 3''t . -::..,~ ` 7y ,;q.j c ~~~r.~~~ '' ~'f ~; y ~ ~ <br />p(~ ; <br />t 1 <br />• Giving good communications <br />• Communication filters <br />o Attitudes, emotions, role expectations <br />• Non Verbal messages <br />• How to improve communications <br />o Effective listening, speaking, and giving clear directions <br />f ,a t s MQ ~z.- ~~ L ~ "" <br />.r - ~ ~ 3 ~ ~ a~ , 3 ~' ~ yy ~ ~ ~d 4 <br />w+~.:l..*.. .'~~..~.._ .y 1." M.. < 1,~kxi,~ 4. w ~*.61~v,~-' i~r2~::H ' <br />• How attitudes are formed <br />• What makes an attitude? <br />• How is ours? <br />o How it affects others <br />o How we change ours <br />o How we help others change theirs <br />r ~,~ . c.,-R ~ -- --n <br />~ r 4N~'. J <br />• Determining employees' needs <br />F <br />F_ ~ <br />t <br />r~ ' <br />ti '_ <br />Lv',t !, <br />o It is not always money `; ~~ <br />~~ <br />• Helping them fulfill their needs <br />~~ <br />• Why this helps make them better employees ' ~'~~,`~ j~. <br />~~ ' <br />• What are our needs? ~ I <br />How this makes us better !~ , ~ ~~ <br />._ . _ ~^ <br />