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Many times we find our supervisors are often promoted from within because of their <br />excellent work record, system knowledge, experience and ability to deal well with the <br />public. These dedicated staff members have a high degree of technical experience, and <br />often times have not had the opportunity to expand their human relations skills. These <br />skills are critical in maintaining an effective and productive work force and will allow for <br />guiding employees in an ever changing work environment. These changes are influenced <br />by today's economic climate as well as the ever changing expectations of our customers. <br />This regional will provide high level needed skills to help <br />managers and supervisors change and adapt to situational <br />changes in the workplace. <br />The critical skills we will review and assist supervisors in <br />learning and understanding include reviewing what drives <br />the dynamics of your organization, attitudes, behaviors and <br />communications. <br />Communications are a critical function of supervisors and <br />sometimes we find ourselves communicating to our employees <br />only to find the finished result different than what we conveyed <br />to the employee. We will provide critical communication skills <br />training to help remove barriers to effective communication and <br />help ensure supervisors and employees are communicating well <br />together. <br />• New, upcoming Supervisors/Managers <br />":iT~ ~~ 4'1 L ~ pp add,. ,~+1({'a,1 ~ i~ ~ ~ ~j ) a ~`~ i -~i ~ 9 lY}LL~q~ ~ `~~i 1 i }~'" '~~ n ~`' i .. s.~ ~ ~°'i"k~~'?tY`' ~~ <br />J ~~7 3rfl? .! 0 a s~ yY~ T~€37 •~~ t~ m Y~ 'V 7 d ~;, r ~ r xr r~,tw~.,,33 w~' o <br />... .., ., <br />r f~ s $ ~ ti ~;~ ~~ Y , u? ~, t y+ <br />., _ .. <br />„~ <br />~, , <br />• What factors influence behavior <br />• What Motivates a person's behavior <br />• The motivation cycle <br />• How we as Supervisors influence the motivation cycle <br />• What really motivates people <br />MMiJA is pleased to offer this new and exciting Management Regional to experienced, <br />new or yet-to-be supervisors within your organization. <br />• Experienced Supervisors/Managers <br />