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Elk River, <br />Municipal Utilities <br />2010 GOALS <br />Elk River Municipal Utilities' goals are in part defined by our annual budget. To better serve our <br />valued customers now and into the future, ERMU will continue to analyze past trends and <br />forecast future needs to assess the necessary system improvements, financial requirements, and <br />our labor needs. The goals are then based on maintenance and growth needs balanced by <br />financial viability such that Elk River Municipal Utilities operates by our mission: <br />Mission Statement: To provide our customers with safe, reliable, cost effective and quality long <br />term electric and water utility service. To communicate and educate our customers in the use of <br />utility services, programs, policies, and future plans. These products and services will be <br />provided in an environmentally and financially responsible manner. <br />The goals for 2010 are as follows: <br />1. Satisfy 2010 budget requirements and complete projects started in 2009. <br />2. Continue to investigate and solve long term physical and financial growth needs while <br />maintaining existing systems. <br />3. Increase emphasis on maintenance and continued emphasis on providing excellent <br />customer service. <br />4. Explore options and programs for customers to use credit cards to pay utility bills. <br />5. Review system to streamline and improve accuracy for billing cycle from meter reading <br />to customer billing. <br />6. Continue effort in securing a wholesale power supply to meet our future needs. <br />7. Stay current on electric industry and service territory issues. <br />8. Continued cooperation with City departments and support of Energy City activities. <br />