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The snow removal issue is a unique one in the sense that the sidewalk is only useful if it is <br />cleared all along the desired route. ~1hen a complaint is received for a given parcel, staff will <br />send out a compliance request for all uncleared lots along that street. <br />Staff collects code enforcement complaints via several sources. The saurces and the <br />approximate usage are as follows: All similar to 2008} <br />website 25% <br />Direct email codeconcerns c~ ells- ,,tver.mn.us} 5% <br />Direct phone calls to the hotline X635-1036} 45% <br />Direct phone calls to CE officer Dave Hetrick ~b35-10G7} 15% <br />Front counter/stop in traffic 10% <br />Staff intends to continue to look for ways to improve the avenues for receiving complaints. <br />Complaints about long grass and refuse have increased. <br />A report of the cases opened and closed are as follows: <br />Dates Opened Closed Citations Ongoing <br />1/1/09 to <br />12/15/09 224 194 7 30 <br />The ongoing category is cases that are being worked on by the homeowner and are being <br />monitored. These include junl~ vehicles, minor debris, and fence violations. This is a <br />reflection of our "cooperative compliance" posture. <br />There were 21 homes abated during the summer due to long grass, which dropped from 29 <br />in 2008. The drop maybe attributed to less foreclosures and public response to violation <br />notices. we are also able to issue our own citations for the first time. This has been used as a <br />last resort option. <br />we intend on being more aggressive with citations for temporary sign violations. This issue <br />consumes a lot of staff time and energy, and the violation warning letters indicate little or no <br />. <br />rtnpact to prompt removal. <br />2010 Goals <br />Continue to promote the code enforcement program and awareness <br />Continue to improve avenues for receiving complaints <br />Promote opportunities to decrease time between complaint and resolution, which <br />may require some changes ~ the Code of ordinances 'This may include a suggestion <br />to decrease the abatement warning time from 14 days to 7 days. Staff will provide <br />further information at a later date.} <br />Offer demolition assistance to properties, similar to the bowling alley <br />Improve business response rate to temporary sign violations <br />C;IDocuments and SettingsljmillerlLocal SettingslTemporary Internet ~'iles10LK3EICode enforcement update to CC memo ~-I- <br />lU.doc <br />