4.1 ERMUSR 09-08-2009 - Laserfiche WebLink

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5. BUSINESS CONDUCT In accepting employment with the Utility, employees become its representatives and are responsible for assisting and serving the customers for whom they work. An employee's primary responsibility is to serve the customers of Elk River Municipal Utilities. The values of Elk River Municipal Utilities -ethics, open and honest communication, maintaining a positive workplace for employees, and serving customers -must guide our daily business activities. We strive for and take individual responsibility for ethical behavior -not only because it is the right thing to do, but also because it is a fundamental value in public services. Unacceptable conduct consists of any act or omission that, in the business judgment of Elk River Municipal Utilities, significantly departs from expected standards of behavior affecting the workplace. Some examples of unacceptable conduct include, but are not limited to: 1. Not performing assigned duties to the best of the employee's ability at all times. 2. Not rendering prompt and courteous service to customers and the public at all times. 3. Not maintaining courtesy and professionalism towards other employees. 4. Unauthorized possession of Utility property. 5. Falsifying timekeeping records or any other Utility records. 6. Violating the Utility's work rules regarding alcohol and illegal drugs. 7. Fighting or threatening violence in the workplace. 8. Negligence or improper conduct leading to damage of employer-owned or customer-owned property. 9. Insubordination or other disrespectful conduct, including failing to respond to warnings or directives to improve conduct or performance. 10. Violation of safety or health rules. 11. Sexual or other unlawful or unwelcome harassment. 12. Unauthorized possession of firearms or any object that could be considered a dangerous weapon (or other violation of the Utility's weapons policy). 13. Excessive absenteeism or any absence without reasonable notice. 14. Unauthorized disclosure of business secrets or confidential information. 15. Misuse of Utility resources. 16. Any other behavior unacceptable to Utility management. All employees have a personal responsibility to report any behaviors or practices that may risk our future success. If you have any concerns or questions, discuss them with Human Resources your supervisor or any member of management. These concerns will be treated confidentially (to the extent possible) and with high priority. 6. ETHICS, GIFTS AND CONFLICTS OF INTEREST Utility employees shall not use their official position for personal gain, engage in any business or transaction or have a financial interest, direct or indirect, which is in conflict