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Public Power Weekly <br />distributed energy resources, including plug-in electric vehicles, solar panels, <br />advanced storage technologies, and household devices such as thermostats, <br />electric water heaters and pool pumps. Based on open standards, the platform <br />aggregates these new energy technologies from multiple manufacturers into a <br />single manageable resource that utilities control via the GridPoint Utility <br />Portal. The platform provides control, measurement and verification of <br />events, Hometown said. It also increases flexibility and reduces costs for <br />utilities to operate disparate systems, data and home devices, Hometown <br />said. <br />More information is available at www.hometownconnections.com and www. <br />gridpoint.coln. <br />Customer accounting and services and information <br />technolo~v topics to be highlighted at Business & Financial <br />Conference <br />Topics in customer accounting and services and information technology are <br />among the subjects to be explored at APPA's 2009 Business & Financial <br />Conference in Savannah, Ga., Sept. 13-16. <br />The Business & Financial Conference offers more than 45 concurrent <br />sessions, including: <br />. How the economy has changed your customer service policies and <br />procedures, <br />. Tools to help customers achieve energy efficiency, <br />. Preparing customer service for AMI, <br />• Customer service morale, <br />. How the Red Flags Rule is affecting customer service, <br />. Practical considerations for IT outsourcing, <br />• Are you smart enough to implement smart grid?, <br />• Caught in the Web: challenges with e-discovery, <br />• Keeping your data secure, and <br />. A study in disaster planning. <br />In addition to these and other customer service and information technology <br />sessions, the conference will include roundtable discussions and other <br />opportunities for networking. <br />Conference fees are $645 for APPA members and $1,290 for nonmembers <br />who pay before Aug. 23. Attendees can save an additional $50 on their <br />registration fee by re~isterin~ for the conference online. <br />http://www.naylornetwork.com/app-ppw/printFriendly.asp?projID=3214 (13 of 21)7/28/2009 3:37:08 AM <br />