5.2. ERMUSR 06-09-2009 - Laserfiche WebLink

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~j Elk River .; Municipal Utilities Effective May 1, 2009 Elk River Municipal Utilities is required to collect and verify specific identifying information from our customers. This is a result of the Federal Trade Commission (FTC) regulations called "Red Flag Rules". Due to these regulations, we will need to have identifying information on every person who should have access to information on the account. These regulations were put in place to protect you, the customer, from having accounts set up in your name without your authorization, or attempts to obtain information about you without your authorization. Requiring your social security number on file (or a special password) helps us be sure that we are providing your information to only you, or those you authorize. Once we have your number, we won't ask for your full social security number when you call in, only the last four numbers. If information provided doesn't match, we will not be able to provide any information. If we do not already have your social security number (or a special password) on file, we will need to collect that and then have it verified when you are calling in. If only one person is listed on the account, but others should be authorized, the person listed will have to call in and authorize the additional person(s) (spouse, child, etc.) to receive information. We will also have to collect identifying information on the additional person(s) being added to the account. To help with the facilitation of collecting and updating this information, you may complete the attached sheet and return it to our office for updating on your account. If you would rather call us and provide the information over the phone, we would be happy to assist you in that way also. Please be aware that if you do not provide us the information in the mail, or do not specifically call in to provide it, we will have to collect the information from you when you call in for a different reason and will not be able to proceed with providing any account information unless we have the required identifying information. Remember, this is an FTC regulation to protect you. Please complete the form below and return to our office, or call us at 763-441-2020 and provide the information over the phone, or email us at customerservice@elkriverutilities.com. Thanks! Account # Address Name on account SS # or special password Additional name SS # or special password, Additional name SS # or special password Additional name SS # or special password.