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Form 911, Request for Taxpayer Advocate Service Assis-
<br />tance (And Application for Taxpayer Assistance Order); or
<br />ask an IRS employee to complete it on your behalf. For
<br />more information, go to www.irs.gov/advocate.
<br />Taxpayer Advocacy Pane! (TAP). The TAP listens to
<br />taxpayers, identifies taxpayer issues, and makes sugges-
<br />tionsfor improving IRS services and customer satisfaction.
<br />If you have suggestions for improvements, contact the
<br />TAP, toll free at 1-888-912-1227 or go to
<br />www. impraveirs. org.
<br />Low Income Taxpayer Clinics (LITCs}. LITCs are in-
<br />dependent organizations that provide low income taxpay-
<br />ers with representation in federal tax controversies with the
<br />IRS for free or for a nominal charge. The clinics also
<br />provide tax education and outreach for taxpayers with
<br />limited English proficiency or who speak English as a
<br />second language. Publication 4134, Low Income Taxpayer
<br />Clinic List, provides information on clinics in your area. It is
<br />available at www.irs.gov or at your local IRS office.
<br />Free tax services. To find out what services are avail-
<br />able, get Publication 910, IRS Guide to Free Tax Services.
<br />It contains a list of free tax publications and describes other
<br />free tax information services, including tax education and
<br />assistance programs and a list of TeleTax topics.
<br />Accessible versions of IRS published products are
<br />available on request in a variety of alternative formats for
<br />people with disabilities.
<br />Internet. You can access the IRS website at
<br />www.irs.gav 24 hours a day, 7 days a week to:
<br />• E-file your return. Find out about filing and payment
<br />options for business returns.
<br />• Download forms, instructions, and publications.
<br />• Order IRS products online for delivery by mail.
<br />• Research your tax questions online.
<br />• Search publications online by topic or keyword.
<br />• View Internal Revenue Bulletins (IRBs) published in
<br />the last few years.
<br />• Sign up to receive local and national tax news by
<br />email.
<br />• Get information on starting and operating a small
<br />business.
<br />© Phone. Many services are available by phone.
<br />• Ordering forms, instructions, and publications. Call
<br />1-800-829-3676 to order current-year forms, instruc-
<br />tions; and publications; and prior-year forms and in-
<br />structions. You should receive your order within 10
<br />working days.
<br />• Rsking tax questions. Call the IRS with your tax
<br />questions at 1-800-829-4933.
<br />~ Solving problems. You can get face-to-face help
<br />solving tax problems every business day in IRS Tax-
<br />payer Assistance Centers. An employee can explain
<br />IRS letters, request adjustments to your account, or
<br />help you set up a payment plan. Call your local
<br />Taxpayer Assistance Center for an appointment. To
<br />find the number, go to www.irs.gov/locatcontacts or
<br />look in the phone book under United States Govern-
<br />ment, Internal Revenue Service.
<br />• TTY/TDD equipment. If you have access to TTY/
<br />TDD equipment, call 1-800-829-4059 to ask tax
<br />questions or to order forms and publications.
<br />• TeleTax topics. Call 1-800-829-4477 to listen to
<br />pre-recorded messages covering various tax topics.
<br />Evaluating the qualify of our telephone services. To
<br />ensure IRS representatives give accurate, courteous, and
<br />professional answers, we use several methods to evaluate
<br />the quality of our telephone services. One method is for a
<br />second IRS representative to listen in on or record random
<br />telephone calls. Another is to ask some callers to complete
<br />a short survey at the end of the call.
<br />® Walk-in. Many products and services are avail-
<br />able on a walk-in basis.
<br />Products. You can walk in to many post offices,
<br />libraries, and IRS offices to pick up certain forms,
<br />instructions, and publications. Some IRS offices, li-
<br />braries, grocery stores, copy centers, city and county
<br />government offices, credit unions, and office supply
<br />stores have a collection of products available to print
<br />from a CD or photocopy from reproducible proofs.
<br />Also, some IRS offices and libraries have the Inter-
<br />nal Revenue Code, regulations, Internal Revenue
<br />Bulletins, and Cumulative Bulletins available for re-
<br />search purposes.
<br />Services. You can walk in to your local Taxpayer
<br />Assistance Center every business day for personal,
<br />face-to-face tax help. An employee can explain IRS
<br />letters, request adjustments to your tax account, or
<br />help you set up a payment plan. If you need to
<br />resolve a tax problem, have questions about how the
<br />tax law applies to your individual tax return, or you're
<br />more comfortable talking with someone in person,
<br />visit your local Taxpayer Assistance Center where
<br />you can spread out your records and talk with an
<br />IRS representative face-to-face. No appointment is
<br />necessary; but if you prefer, you can call your local
<br />Center and leave a message requesting an appoint-
<br />ment to resolve a tax account issue. A representa-
<br />tive will call you back within 2 business days to
<br />schedule an in-person, appointment at your conve-
<br />nience. To find the number, go to www.irs.gov,~local-
<br />contacts or look in the phone book under United
<br />States Government, Internal Revenue Service.
<br />Page 26 Publication 15-B (2008)
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