5.1. ERMUSR 02-20-2007 - Laserfiche WebLink

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METER SEALS The Elk River Municipal Utilities reserves the right to place a seal on any meter or stop cock and it shall be unlawful to break the seal so placed on any meter or stop cock. METER ACCESS For the purpose of reading, checking meters, or enforcement of Utilities Rules and Regulations, duly authorized employees of the Elk River Municipal Utilities may legally enter upon any premises and have access to the meters at any reasonable time. The meter shall not be enclosed in any enclosure which cannot readily be removed by the owner when it becomes necessary to remove the meter for repair, maintenance, or routine testing. METER ERRORS The quantity of water recorded by the meter shall be conclusive evidence on both the Elk River Municipal Utilities and the consumer as to the quantity used for figuring the cost to the consumer, except when the meter has been found to be defective or has ceased to register. In such case, the quantity of water shall be determined by the average daily registration as shown by the meter readings during the past year. FAILURE TO READ METERS Where the Utilities are unable to read a meter, an estimated average charge will be applied and the difference adjusted when the meter is again read. However, after two successive attempts to read the meter, arrangements will be made with the customer to gain access to the meter for reading. No estimated billings shall go beyond a three (3) month period. WATER LEAKS The Utilities will not be responsible for water loss due to a leak on the customer's premises or through the plumbing, as the customer is responsible for keeping his own plumbing in repair. METER TESTING POLICY On complaints concerning high bills, and where a meter check is indicated, the Utility will test the meter using calibration equipment under generally accepted industry procedure. If a customer requests the removal and testing of his/her water meter because of high bills, they shall deposit with the Utility the sum of $50.00 for this test and it shall be paid prior to removing the meter for testing. If the meter is found to be accurate within plus or minus three percent (3%), the fee will be retained by the Utility. If the meter is found to be in error beyond these limits, the Utility will bear the cost of testing and return the $50.00 fee and adjust the customer's bill in the amount of the error for the past six (6) month period. 109 FIRE SERVICE REQUEST FOR SERVICE Services which are to be used exclusively for supplying water for fire protection will be granted by the General Manager where, in his judgment, special protection may be necessary, provided the following conditions are complied with. Application must be made by the owner of the premises to be served, or his legal representative; the owner must comply with all rules and regulations of the Elk River Municipal Utilities which apply, and save the Elk River Municipal Utilities and the City of Elk River free and harmless from all damages which may be occasioned by or on account of the service rendered. 13