6.1. ERMU SR02-24-2009 - Laserfiche WebLink

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Elk River Municipal Utilities Policies and Procedures for Water Shut-offs I. Notice and Hearing Procedure for Delinquent Accounts. 1. Mail written notice to accounts 30 days delinquent. 2. State that water will be shut-off for non-payment unless the account is brought current or a hearing is requested within 10 days. 3. If a hearing is requested: o hold hearing no sooner than 20 days after request; o written notice to account holder at least 10 days before hearing; o hearing held before ERMU Commission or a committee of the commission or a hearing officer, as determined by the Commission; o hearing board/officer makes findings of facts whether account is delinquent; o if finding made that account is delinquent and shut-off is warranted, sets date for water shut-off. 4. If no hearing is requested, inspect the property to determine if vacant and post notice on the property stating that water service will be shut-off unless the account is brought current or a hearing is requested within 10 days. 5. If property is vacant, attempt to identify and mail written notice to lender as well as posted notice. 6. If a hearing is requested following posted notice, follow hearing procedures set forth in 3 above. 7. If no hearing is requested, shut-off water 15 days after the last written notice or the posted notice, whichever is later. II. Notice and Hearing Procedure When a Property is Vacant or Other Utilities are Shut-Off. A. If ERMU shuts off electric service to a property, receives notice that electric service or gas to a property has been shut off, or receives information that a property is vacant, between April 15 and October 15, and there is no delinquency on the water account which would trigger Section I above, then ERMU will mail notice to the account holder stating that water service to the property will be shut off on October 15 unless: