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Elk River <br />Municipal Utilities <br />13069 Orono Parkway <br />Elk River MN 55330 <br />(763) 441-2020 <br />www.elkriverutilities.com December 3, 2007 <br />A Special Message to our Security Customers <br />Still Providing a Customer Service to our Community... <br />We have been installing and servicing security systems since 1990 and have appreciated the business and <br />support from our customers as we've grown together over the last 18 years. As our business has grown <br />we have adapted to best suit our customers' needs by utilizing the best monitoring company in the region, <br />and installing quality systems to give you and your family better peace of mind knowing that your home <br />is protected 24 hours a day. But equally important to you and us, we've done all this while offering the <br />lowest monitoring charges that you will find anywhere! We provide our services at these low rates to <br />make sure you can have that peace of mind you deserve in our community. <br />With Growth Comes Change... <br />We are constantly looking for ways to make it easier for you to manage our billings and services. To do <br />this, starting in February 2008 we will be billing all monitoring and service calls along with your utility <br />services (if you receive utilities from us) on one bill, instead of sending separate invoices. If you are <br />already billed monthly for monitoring, you will notice no change. Also, to keep up with supply cost <br />increases, we will be changing our monitoring charges for the first time ever in 17 years. <br />Please see the chart on the back of this letter and take note of the change in your method of billing, <br />which will depend on how you are currently billed. The second chart outlines the rate changes. <br />If you have any questions regarding your account or any other policy changes that may apply to your <br />account please call the respective contact numbers below. <br />Account Billing/General Customer Service <br />Greg Scherber 763-441-2020 <br />Security System Service/Technical Assistance <br />Rick Schaust 763-635-1364 <br />Contact Name/Number Changes or System Test <br />WH International 800-858-7811 <br />We appreciate your continued business and will continue to offer premier customer service at the lowest <br />price in the region. <br />Best regards, <br />Bryan Adams <br />General Manager <br />