5.4. SR 03-24-2003 - Laserfiche WebLink

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Howard R, Green Oompany March 19, 2003 File: 900760CSM Mr. Pat Klaers City Administrator City of Elk River 13065 Orono Parkway Elk River, MN 55330 RE: REQUESTPARTNER DEMONSTRATION Dear Mr. Klaers: As you requested, we will be prepared to present a demonstration of RequestPartner to the City Council on Monday evening, March 24, 2003. Mr. Doug Brown from our firm will be present at the Council meeting to conduct the demonstration. Doug is the same individual who made the demonstration to the City staff. As a bit of background, RequestPartner is hosted software for tracking requests and/or complaints from citizens. As a hosted application, there is no City staff time required for software maintenance. Last fall, the League of Minnesota Cities, together with the ICMA and several other State league partners, put out a request for proposals for this type of software. Howard R. Green Company through our subsidiary, HRG Technologies, responded to this request for proposals along with approximately 12 other vendors. Through the proposal and interview process, RequestPartner and HRG Technologies were selected to bring this software to the League of Minnesota Cities membership. We are currently reaching the end of the contract negotiation phase. Our contact at the Minnesota League of Cities office is Mary-Margaret Zindren. Her phone number is 651-215-4034, or she can be reached by e-mail at mzindren~,lmc.or,q. As we have discussed many times, the strengths of RequestPartner fall into three categories: accountability, coordination, and communication. I will briefly discuss each of these individually, and Doug and I will touch on them in greater detail at the demonstration Monday evening. 1. Accountability From an accountability standpoint, RequestPartner allows the general public, City Council, and internal staff to track step-by-step exactly how requests and/or complaints are being handled. If a resident lodges a complaint for City staff to investigate, they can provide a e- mail address whereby they can be sent updates on the progress of their issue, or they can access RequestPartner through the City website and track their issue directly. The City Council and City staff department heads will have the same opportunity to track issues. In addition, RequestPartner will provide a long-term depository on past actions of specific complaints together with the ability to sort the history of complaints numerous different ways, such as the number of a specific type of complaint, the number of complaints Ltr-031903-Klaers[2] 1326 Energy Park Drive · St. Paul, MN 55108 · 651/644-4389 fax 651/644-9446 toll free 888/368-4389