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IIL INTERNAL INFORMATION FLOW AND <br />~, TEAMWORK <br />' A. Problem. Solving Task Forces <br />Rationale In order to provide the high quality of customer service <br />desin:d by the City, work flow problems need to be <br />resolved by the people directed involved. <br />' Content The following three communication issues should be <br />addressed by employee task forces empowered to make <br />' recommendationsto the appropriate decision-making <br />bodies: <br />1. Rewrite any materials ident~ed as confusing or <br />bureaucratic in the Facilitated Planning sessions. <br />' Designand produce .materials that e~ilain the entire <br />process of Review and Permitting in auser-friendly <br />' manner. <br />• 2. Recommend procedures for better coordination <br />' between the City and the Municipal Utility so as to <br />improve.communicationwhh the end user. <br />3. Recommend measuresto make the internal paper flow <br />in the City offices more efficient and accurate. <br />Delivery Task Forces are made up of employees who can <br />contribute first-hand knowledge and solutions for the <br />' above issues; facilitated by a consultant. <br />' Task Forces meet weekly {or bi-weekly) for 1.5 hours until <br />the solution is implemented. Task force meetingscan be <br />conducted on the same. days as the Facilitated Planning <br />sessions. <br />Task Force meetings are also a platform for training irr <br />' internal customer service issues. <br />page 11 <br />