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<br /> <br /> C. CUSTOMER SERVICE. AS A PERFORMING. ART <br />~~ <br /> Rationale First rate customer service is a fine piece of show biz where <br />' :every person .determines the success of the show. The <br /> production can pay off handsomely for the organization that <br />1 understands ,takes. part in, and promotes "professional" <br /> behaviorto ensure the best service possible: Action Planning <br /> .accompanies this workshop. <br />' Workshop. 1. Identifying "quality customer service" and its value <br /> Content 2. "Attitude opportunities" <br />' 3. First impressions make adifference-in person or over the <br /> P~-~ <br /> 4. The critical art of listening <br />' S. Identifying and providing for the needs and expectations of <br /> your customers <br /> 6. Dealing with difficult customers <br />t l <br />d <br />• ope <br />Note: The Cites Gustomer Service Policy which is deve <br />h <br />k <br /> op. <br />s <br />in the Facilitated Planning Sessions will be used in the wor <br />' Delivery Presented in half day sessions.. Optimum participants: 20 <br /> <br /> Facilitator Sandra Bawer, TRAINING NETWORKS <br /> <br /> Investment 51800 <br />TRAINING {6Q participants) <br />' .. <br />(3 session @$600) <br /> <br /> <br /> <br />y <br /> page 7 <br />