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<br /> <br />3.4 Remote Installation. At Customer's request, Seller will provide remote installation advise or <br />assistance for Updates. <br /> <br />3.5 Software Release ComoatibililV, At Customer's request, Seller will provide: (a) current list of <br />compatible hardware operating system releases; and (b) a list of Seller's Software <br />Supplemental or Standard Releases. <br /> <br />3.6 On-Site Correction, Unless otherwise stated herein, all suspected Residual Errors will be <br />investigated and corrected from Seller's facilities, Seller shall decide whether onpsite <br />correction of any Residual Error is required and will take appropriate aClion, <br /> <br />Exhibit C <br /> <br />Support Plan Options and Pricing Worksheet <br /> <br />MAINTENANCE AND SUPPORT AGREEMENT # <br /> <br />AGREEMENT DATE <br /> <br />Customer: <br /> <br />Billing Agency <br /> <br />Support for the following products: <br /> <br />To be determined <br /> <br /> <br /> <br />Law Enforcemenr Technology Group, LLC (LETG) <br />1951 Woodlane Drive <br />Woodbury, MN 55125 <br />Phone 763-208-7991 <br />