5.5. SR 03-05-2007 - Laserfiche WebLink

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remote access is required and will not be substituted with on.site visits if access if not allowed or available. 3.8.4. Appoint one or more qualified employees to perform System Administrator duties, includim! actine: as a urimarv point of contact to Seller's Customer Support orJ2;anization for reporting and verifying problems, and performing System backup. At least one member of the System Administrator's group should have completed Seller's End-Users training and System Administrator training (if available). The combined skills System Administrators group should include proficiency with: the Products, the System platform upon which the Products operate. the operating system, database administration, network capabilities such as backing up, updating. adding, and deleting System and user information, and the client, server and stand alone personal computer hardware. The System Administrator shall follow the Residual Error reponing process described herein and make all reasonable efforts to duplicate and verify problems and assign a Severity Level according to definitions provided herein. Customer agrees to use reasonable efforts to ensure that al] problems are reponed and verified by the System Administrator before reponing them to Seller. Customer shall assist Seller in determining that errors are not the product of the operation of an external system, data links between System, or network administration issues. If a Severity Level J or 2 Residual Error occurs, any Customer representative may contact Seller's Customer Support Center by telephone, but the System Administrator must follow up with Seller's Customer Support as soon as practical thereafter. 3.9 In performing repairs under this Agreement, Seller may use parts that are not newly manufactured but which are warranted to be equivalent to new in performance, Parts replaced by Seller shall become Seller's property. 3.] 0 Customer shall permit and cooperate with Seller so that Seller may periodically conduct audits of Customer's records and operations pertinent to the Services, Products, and usage of application and database management software.lfthe results of any such audit indicate that price has been understated, Seller may correct the price and immediately invoice Customer for the difference (as well as any unpaid but owing license fees). Sener will limit the number of audits to no more than one (1) per year except SeHer may conduct quarterly audits if a prior audit indicated that the price had been understated. 3.1] lf Customer replaces. upgrades, or modifies equipment, or replaces, upgrades, or modifies hardware or software that interfaces with the covered Products, Seller will have the right to adjust the price for the Services to the appropriate current price for the new configuration. Section 4 RIGHT TO SUBCONTRACT AND ASSIGN Seller may assign its rights and obligations under this Agreement and may subcontract any ponion of Seller's performance called for by this Agreement. Section 5 PRICING, PAYMENTS AND TERMS 5. 1 Prices are in United States Dollars that are shown in the Support Plan Options and Pricing Worksheet, Exhibit C. Unless this exhibit expressly provides to the contrary, the price is payable annually in advance. Seller wm provide to Customer an invoice, and Customer will make payments to Seller within twenty (20) days after the date of each invoice. During this term of this Law Enforcement Technology Group, UC (LETG) ]95] Woodlane Drive Woodbury, MN 55125 Phone 763-208-799]