Laserfiche WebLink
<br />HANDLING CITIZENS' COMPLAINTS <br /> <br />Citizen complaints provide an opportunity for feedback and identifying problem areas. How well <br />complaints are handled determines the level of confidence and respect the public holds for its <br />municipal government. <br /> <br />When handling a complaint be polite and never argue with the complainant even if he/she is <br />angry, unreasonable or insulting towardso\l~~Jhe__City. __~t_ay__~aIl1l!c()ol.al1d_ c:.oH~t~d.__ <br /> <br />When you receive a complaint, it is very important to follow through properly. This can be <br />accomplished by doing the following: <br /> <br />Receive and record information. pertinent to the complaint. <br /> <br />Determine which City employee is responsible to investigate and take <br />corrective action and forward the complaint accordingly. <br /> <br />Follow up on what action has been taken to correct the problem. <br /> <br />EMERGENCY CLOSING POLICY <br /> <br />It is the City's policy to continue to provide appropriate levels of services to the community <br />during periods of inclement weather or other emergencies. The City will make all attempts to <br />keep its facilities open during normal business hours even though an emergency may exist. The <br />City acknowledges that there may be adverse weather or other emergency conditions <br />(Emergencies) in which employees may need to be excused from work. The City recognizes that <br />the safety of its employees and their dependents is very important. The following Emergency <br />Closing Policy applies to all employees except those employees in departments that are expected <br />to remain open and on duty during such Emergencies. <br /> <br />· In the event of an Emergency, the City Administrator and/or the Mayor may <br />declare a State of Emergency. The City Administrator will communicate the <br />declaration of a State of Emergency to all department heads. Department <br />heads are responsible for communicating the State of Emergency to their <br />employees. <br /> <br />· When a State of Emergency is declared, each employee may determine <br />whether he/she will remain at work or utilize appropriate leave. If an <br />employee determines that hislher safety or the safety of hislher dependents <br />may be jeopardized if the employee reports to work or if at work, remains on <br />duty, the employee may request authorized emergency leave. An employee <br />with authorized emergen")' leave must utilize vacation or compensatory time <br />for the time away from work. If the employee does not have vacation or <br />compensatory time, the emergency leave will be unpaid. <br /> <br />29 <br /> <br />- { Deleted: s <br /> <br />_C-___~ <br />