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______________________________________________________________________________ <br /> <br />Page 1 of 1 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Sara Youngs – Administrations Director <br />MEETING DATE: <br />December 9, 2025 <br />AGENDA ITEM NUMBER: <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• The Cold Weather Rule (CWR) is in effect from October 1, 2025, through April 30, 2026. <br />During this time, all electric service disconnections will follow state regulations. We <br />encourage customers experiencing financial hardship to explore energy assistance <br />programs or set up a payment arrangement to avoid service interruptions. Please note <br />that funding for the federal Low-Income Home Energy Assistance Program (LIHEAP) has <br />been backlogged due to the recently ended federal government shutdown. <br />• ERMU disconnections for November: <br />o Cycle 1 – 14 disconnections. <br />o Cycle 2 – no disconnections. <br />o Cycle 3 – 2 disconnections. <br />o Cycle 4 – no disconnections due to the Thanksgiving holiday. <br />• During the month of November 2025, the customer service team entered 51 payment <br />arrangements with customers. During November 2024 there were 49 payment <br />arrangements. <br />• Office walk-in traffic for November consisted of 118 customers, averaging 30 per week <br />over the four-week period. <br />• Currently there are 11 active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• Our IT team continues to collaborate with vendors on security enhancements. They are <br />also continuing work on OT networks. <br />• The administrations director has started the year-end training with our software <br />provider, National Information Solutions Cooperative. <br /> <br />151