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______________________________________________________________________________ <br /> <br />Page 1 of 2 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Tony Mauren – Governance & Communications Manager <br />MEETING DATE: <br />November 12, 2025 <br />AGENDA ITEM NUMBER: <br />6.01d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• In November all customers will receive the attached Customer Privacy Notice which is <br />required to be sent out annually and explains how we protect customers’ personal <br />information. <br />• In addition to the bill insert topic, November social media topics will include tree <br />trimming information, a daylight saving time reminder, lighting and lighting control <br />rebate details, holiday office closures, and a commission meeting reminder. <br />• The Communications & Administrative Coordinator attended the American Public Power <br />Association Customer Connections Conference (CCC) in Salt Lake City, Utah, November <br />2-5. The CCC provides an opportunity to share ideas, network with other <br />communication professionals and sponsors, and grow as an individual through three <br />days of breakout sessions and keynote speakers. <br />• ERMU staff hosted a tour for the Elk River Area Chamber of Commerce’s Leadership <br />group as part of “History Day.” Water Superintendent Dave Ninow led a tour of the Lake <br />Orono Dam. Technical Services Superintendent Mike Tietz guided participants through <br />the decommissioned power plant. Governance & Communications Manager Tony <br />Mauren and Communications & Administrative Coordinator Jenny Foss provided a tour <br />of the field services facility, highlighting the integration of historically focused wall art <br />throughout the building. Each participant received the attached ERMU historical flyer <br />with a link to the History of ERMU book created for our 100-year celebration. <br />• Families enjoyed the nice weather on Friday, October 24, at the Downtown Trick-or- <br />Treat event. ERMU’s booth featured a decorated bucket truck, tables with sunglasses, <br />glow sticks, and candy for the kids. This year’s theme was Beach Day with an under-the- <br />sea backdrop for family photos. From the office Jenny, Tony, and Lead Customer Service <br />Representative Jessica participated along with lineworkers Josh and Alex B. Photos <br />attached. <br />• Updates to ERMU’s website went live on Thursday, October 23. While the overall look <br />remains familiar, the main purpose was to enhance security. The site has transitioned to <br />122