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customers that water meter appointments must be scheduled to avoid additional service fees <br />startingat $50 per month. <br />Direct Mail Postcard: On June 30,postcards were mailedto all remaining residential water <br />customers who had not scheduled their meter replacement appointments. <br />July 2025 <br />Website FAQ Page: Updated to inform customers that effective August 1, 2025,additional <br />service fees starting at $50 per month will apply to accounts without a scheduled water meter <br />replacement. <br />Call campaign: Follow-up calls to the June postcard recipients were made reminding them to <br />schedule their appointment. Customers were informed that their next bill would include a <br />service fee for manual meter reading if an appointment was not scheduled. <br />August 2025 <br />Website FAQ Page: Updated to inform customers that beginning August 26, ERMU water <br />technicians would begin going door-to-door to complete water meter replacements for <br />residents who had not yet scheduled their appointment. If customers were not home, <br />technicians would leave a door hanger with scheduling information. <br />Certified Letters: On August 18, certified letters were sent to residential electric customers who <br />previously received the June 11 friendly opt-out letter but had not returned the opt-out form to <br />our office. This certified mailing included a cover letter and another set of opt-out documents. <br />o Out of the original 45 customers identified in June,there are two remaining holdouts. <br />82 <br />