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February 2025 <br />Direct Mail Postcard:A postcard was sent on February 11 to all remaining residential water <br />customers who had not scheduled their meter replacement appointments. <br />Call Campaigns:Primary reason was to remind residential electric customers of the ongoing AMI <br />project as we were made aware of police being called when Allegiant staff were present on <br />customer property. <br />o February 2: Calls notified cycle 2 customers that Allegiant would be in their area for <br />electric meter replacements. <br />o February 9: Calls notified cycle 3 customers of upcoming electric meter replacements. <br />o February 27: There were 275 calls made reminding customers that water appointments <br />must be scheduled by April 1 to avoid additional service fees, starting at $50 per month. <br />Bill Insert: All customers received the Year In Review that included an article about AMI. <br />March 2025 <br />Bill Inserts <br />o All customers received a 1/3-sheet insert reminding them about the AMI water meter <br />appointment scheduling deadlineand providing electric meter installation information, <br />included with their Marchbilling statements. <br />o All customers received ERMU’s quarterly newsletter that contained an article reminding <br />them that AMI meter exchanges continue with the help of Allegiant. <br />April 2025 <br />Website FAQ Page: Updated to inform customers that ERMU will handleall meter replacements <br />moving forward. <br />May 2025 <br />Website FAQ Page: Updated to remindcustomers that meter replacement appointments must <br />be scheduledto avoid additional service fees starting at $50per month. <br />Customer Outreach: Customer Service Representativesbegan making outbound calls to <br />residential water customers to schedule water meter replacement appointments. Messages <br />were left for customers who did not answer. <br />June 2025 <br />Customer Letter: On June 11, friendly letters were mailed to approximately 45 potential opt-out <br />customer outlining theopt-out process. The opt-out form (Request for Manual Meter Read) was <br />included. <br />Social Media Post: On June 26, areminder was posted on Facebook about water and electric <br />meter installations. The post explained the process for each type of meter and reminded <br />81 <br />