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COMMISSION POLICY <br />Section: Category: <br />Governance Delegation to Management Policies <br />Policy Reference: Policy Title: <br />G.4e Core Customer Services <br />PURPOSE: <br />With this policy, the Commission sets forth its expectations for the General Manager concerning <br />core customer services and related business opportunities. <br />POLICY: <br />The ERMU Commission expects the General Manager to ensure that customers receive safe, <br />reliable, cost effective and quality long term electric and water utility services that directly <br />support ERMUÓs core purpose and mission as stated in the Organizational Core Purpose <br />Policy and Mission Statement Policy. ERMUÓs Ðcore customer servicesÑ are retail electric <br />and water services. <br /> <br />Consistent with this general statement, the General Manager shall: <br /> <br />1. Identify and keep the Commission informed about the full range of business opportunities <br />that are reasonably available to ERMU for the provision of its core customer services, <br />bringing appropriate recommendations to the Commission for consideration and approval. <br /> <br />2. Keep him/herself themself and others in the organization informed about electric and water <br />services trends, technologies, and practices through independent research, membership in <br />appropriate organizations, and participation in appropriate industry workshops, seminars, and <br />other similar opportunities. <br />3. Actively participate in relevant associations and advocacy groups, and stay informed about <br />the national, regional, and state electric power and water supply markets, market participants, <br />market management, and related legal and regulatory initiatives that may directly affect the <br />interests of ERMU customers. Work to mitigate regulatory risks by acting on behalf of the <br />interests of ERMU and its customers. <br /> <br />______________________________________________________________________________ <br />Page 1 of 2 <br />40 <br />