ERMUSR 08-12-2025 - Laserfiche WebLink

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4r,;.Z, Elk Riv Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Sara Youngs —Administrations Director MEETING DATE: AGENDA ITEM NUMBER: August 12, 2025 6.1b SUBJECT: Staff Update ACTION REQUESTED: None DISCUSSION: • Office walk-in traffic for July consisted of 146 customers, averaging 37 per week over the four -week period. • ERMU disconnections for July o Cycle 1— 27 disconnections. o Cycle 2-7 disconnections. o Cycle 3 — 17 disconnections. o Cycle 4-7 disconnections. • Currently there are five active residential solar photovoltaic projects planned or under construction in the ERMU service territory. • The IT department has been managing multiple projects, and the addition of an intern has been a valuable support. The intern has taken on smaller tasks like inventory management and daily help desk tickets, which has allowed Parker to dedicate more time to larger, high -priority projects. • Advanced Metering Infrastructure efforts continue to demand significant attention, with a strong focus on communication and coordination to schedule the remaining water meter replacement appointments. Beginning with the August billing cycle, a manual meter reading fee will be applied to customers who have not completed the opt -out form, do not meet opt -out requirements, or have not scheduled their water meter replacement. These service fees start at $50 per month. • Customer service representative interviews continue. • 1 will be attending the Minnesota Municipal Utilities Association Summer Conference in Rochester, MN, August 18-20, 2025. • A big thank you to Jenny Foss, our Communications Coordinator, for all of her valuable contributions and behind -the -scenes efforts in supporting our summer outreach initiatives. Page 1 of 1 128