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February 2025 <br />Direct Mail Postcard: A postcard was sent on February 11 to all remaining residential water <br />customers who had not scheduled their meter replacement appointments. <br />Call Campaigns: <br />o February 2: Calls notified cycle 2 customers that Allegiant would be in their area for <br />electric meter replacements. <br />o February 9: Calls notified cycle 3 customers of upcoming electric meter replacements. <br />o February 27: There were 275 calls made reminding customers that water appointments <br />must be scheduled by April 1 to avoid additional service fees, starting at $50 per month. <br />March 2025 <br />Customer Reminder: All customers received a 1/3 sheet insert reminding them about the AMI <br />water meter appointment scheduling deadlineand providing electric meter installation <br />information, included with their Marchbilling statements. <br />147 <br /> <br />