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The Current Newsletter: Information about SmartHub and how it enhances account <br />management was included in the summer edition of The Current. <br />Social Media Post: A May 3 AMI installation update was providedvia Facebook, Instagram, and <br />Twitter. <br />July 2024 <br />Appointment Letters: A second round of water meter installation appointment letters was <br />mailed on July 3. <br />September – October 2024 <br />Appointment Letters: Water meter installation appointment letters continued to be mailed to <br />customers in stages. <br />November 2024 <br />Customer Reminder: All customers received a 1/3 sheet insert reminding them about the AMI <br />project and providing electric meter installation information, included with their November <br />billing statements. <br />Social Media Post: A November 13 post provided an AMI installation update via Facebook, <br />Instagram, and Twitter. <br />nd Electric Notifications (December 2024 – February 2025) <br />Final Push for Water Appointmentsa <br />December 2024 <br />The Current Newsletter: An article about the benefits of AMI meters was featured in the winter <br />edition of The Current. <br />o Note: Customers in billing cycle 1 received the insert in their January 2025 billing due to <br />a distribution issue. <br />Social Media Post: A December 2 post highlighted the winter edition of The Current on LinkedIn, <br />Facebook, Instagram, and Twitter. <br />January 2025 <br />Call Campaign: A call campaign targeted approximately 800 residential customers who had not <br />yet scheduled their water meter installation appointments: <br />o 300 calls were made on January 27, with the remainder placed on January 28. <br />Social Media Posts: <br />o January 22: A reminder post about residential electric meter installations (Facebook <br />only). <br />o January 31: A post featuring Allegiant staff alongside an Allegiant co-branded truck <br />(Facebook only). <br />146 <br /> <br />