8.1 SR 02-18-2025 - Laserfiche WebLink

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© MARCO, ALL RIGHTS RESERVED. | 5 6) Product Provisioning. Marco will perform all necessary service work to configure the client's M365 environment such that it allows for ACE365 Products and Services to be effective. This work will begin immediately and complete within the agreed upon timeframe with the Client. Any services not completed will be addressed by the terms of the Remediation and Service Limitations (above). 7) Team Effort. Client agrees to assist and cooperate with Marco to perform its obligations and exercise its rights under the Agreement and this ACE365 Agreement, including, but not limited to: actively participating in the planning, scheduling, information gathering, monitoring, maintaining, managing, providing feedback, considering recommendations (including as to single point failures) and implementing remediation or changes for the effective and efficient provision and use of the Products. Client acknowledges and agrees that: (a) its failure to timely provide such assistance and cooperation and perform any of its obligations under this ACE365 Agreement; b) the necessity of a Change Order, separate agreement, Remediation Plan, Service Limitations, or Client’s request for enhanced, additional or different services, equipment, software or other things; c) the Existing Provider Cutover; d) limitations or barriers to the Client Information and Access; d) or factors in the reasonable control of Client, but not of Marco, may result in the delay, reduction or failure of the effective and efficient provision and use of the Products (collectively, “Limitations”). Client agrees that it will be solely responsible for and will defend, indemnify and hold harmless Marco and its Representatives for any Claims, Losses, or other liability or consequences whatsoever arising out of or relating to such Limitations. 8) Client Changes. Client shall notify Marco of any changes to their Designated Technology or Designated Users not performed by Marco or in the case that a Primary Point of Contact or member with delegated authority has an employment change that revokes the authority to make decisions on behalf of Client and this ACE365 agreement. If a change is made to Client’s Designated Technology by Client or a third party, without advanced notification to Marco, Marco is not responsible for providing Services on the changed items. Any work performed in response to unnotified client changes would fall under the Service Limitation and Remediation section of this agreement. 9) Out-of-Scope Items. Upon request of Client, Marco may provide services that are outside the scope of this ACE365 Agreement on a Time & Materials (“T&M”) basis. T&M is a method of engaging Marco that allows Client to utilize a variety of Marco technical resources on an as-needed basis. With a T&M engagement, Client is not purchasing a fixed set of deliverables, but instead is purchasing time on an as-used basis. The work performed during the resource's time is governed by the expressed requirements of Client, and Marco makes no warranty or guarantees with respect to the T&M Services. All actual hours used by the Client will be billed according to Marco’s then current rate. For items that are specifically covered under contract please refer to the Marco Service Catalog located at: https://www.marconet.com/legal/ace365-service-catalog. Page 203 of 227