8.1 SR 02-18-2025 - Laserfiche WebLink

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© MARCO, ALL RIGHTS RESERVED. | 4 b) For Clients that have purchased the ACE365 Cloud Security (C-SEC) as a stand-alone product, the Term for the ACE365 Cloud Security product is month-to-month and will auto-renew unless Client provides Marco with its intent to terminate this Product with at least thirty (30) days notice. 8) Software Licenses and Other Agreements. Client shall enter into, maintain, comply with and be bound by licenses, agreements or other prerequisites of third-party software publishers, vendors or equipment manufacturers for the Products (collectively, “Licenses”). PLANNING, IMPLEMENTATION AND CHANGE MANAGEMENT 1) Microsoft CSP Relationship. Marco requires Client to add Marco Technologies LLC as the Microsoft Cloud Solution Provider for Client’s Cloud accounts. Future Microsoft 365 subscriptions, subscription renewals and product additions must be purchased from Marco. Additionally, Marco requires Client to accept a Granular Delegated Admin Privilege (GDAP) relationship with Marco to allow secure administration from Marco to client’s Microsoft 365 tenants. 2) Assessment. Marco will perform an assessment of Client’s Microsoft licensing and Designated Technology for Minimum Specifications. Client will be notified of any items not meeting Minimum Specifications and will be provided with a Remediation Plan. If Client declines proposed Remediation Plan, Marco may, at its sole option, reprice this Agreement, terminate this Agreement, or limit the scope of its coverage. 3) Remediation and Service Limitations. Marco may designate certain limitations or exclusions from the Services (“Service Limitations”) or require that Client enter into a separate remediation agreement (“Remediation Plan”) if problems exist i) with Client’s environment discovered during License and Technology Review, or ii) at any other time during the SOP Term or SOP Renewal Term, Marco determines that upgrading, replacement or other remediation by Client will be required in order for Marco to efficiently and effectively provide and Client and its Representatives to use the Products. Client shall pay Marco’s then prevailing rates for any remediation services. 4) Client Information and Access. To facilitate the efficient and effective provision and use of the Product, Client agrees to provide to Marco at Client’s expense copies of, access to, and permission to collect, maintain, process, use and enter, as applicable: a) Client Primary Point of Contact (POC) name, phone numbers and email address b) Minimally, one additional emergency contact(s) names, phone numbers and email address c) Microsoft Invoices and License Agreements d) Cloud-only Global Administrator service account credentials (used for “break glass” access needs) 5) Cutover from Existing Provider. To the extent the Services, Equipment or Software will be replacing existing services, equipment and software of another provider, Marco will assist Client with the transition by providing service continuation guidelines and an Existing Provider Cutover. Client acknowledges and agrees that factors relating to Client’s existing provider, which are not in the reasonable control of Marco, may limit the effectiveness of the Existing Provider Cutover. Client agrees that Marco shall have no liability to Client or any third party arising out of such factors, and all work performed by Marco pursuant to this section will be invoiced at Marco’s T&M rates. Page 202 of 227