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Verbatims on Overall Satisfaction/Dissatisfaction <br />Respondents were then asked, "Why did you give us these satisfaction ratings." Respondents answered <br />with both positive and negative comments. The majority of responses (59) were positive! High costs are <br />of concern to small segment. Some Q3 2024 common responses include: <br />Number <br />Issue <br />Positive or <br />TypicalResponse <br />Negative <br />Responsesof <br />59 <br />Satisfied with <br />Positive <br />--Everything works <br />customer service, <br />--Great garbage pickup <br />utility services <br />--Solar panel installation great <br />--Great customer service <br />--Great crew work <br />--Completely satisfied <br />3 <br />Expensive, fees too <br />Negative <br />--Expensive <br />high <br />--Appalled at increased costs <br />--Customer charge is a joke <br />3 <br />Service not good <br />Negative <br />--Asked for two recycling bins, not fulfilled <br />--Emphasis on rebates and environment is overkill <br />--No follow up on dead tree removal <br />--Rebate didn't apply <br />--Don't like power outages <br />Other: <br />--Be greener <br />Representative Quotes: <br />"Have had good, consistent service. Billing app is wonderful, easy to use and provides great info, e.g. <br />comparable usages year to year. Rebates are not as applicable to most people, but glad to have them. I <br />have never been able to get a rebate, bad timing I guess." <br />"Tree trimmed over power line promptly at Power restored promptly after a storm at <br />at another residence I own." <br />"We have always had excellent customer service each time we have ever called. All the staff is so <br />friendly... like talking to a friend." <br />All responses recorded at the end of the report. <br />C.1 <br />132 <br />