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Detailed Findings <br />Satisfaction Indicators consistent and high <br />"Reliability of ERMU's Service" (6.5), "The ease of doing business with ERMU" (6.3), and "ERMU as my <br />utility provider overall" (6.3) were the highest scoring satisfaction measures, out of a possible 1 to 7 <br />score, where 7 is completely satisfied. The lowest satisfaction measure was "ERMU's efficiency rebate <br />programs" at 5.8. <br />The factors measured were: <br />1. Ease of doing business with ERMU <br />2. Reliability of the power, water and other services you receive from ERMU <br />3. ERMU's efforts to be environmentally friendly <br />4. ERMU's efficiency rebate programs <br />5. ERMU as my utility provider overall <br />The graph below compares the values for Q1 2022, Q3 2022, Q1 2023, Q3 2023, Q1 2024 and Q3 2024. <br />Scores over time are generally consistent. <br />Satisfaction with ERMU <br />(1 is completely dissatisfied; 7 is completely satisfied) <br />Q1, 2022, Q3, 2022, Q1 2023, Q3 2023, Q1 2024, Q3 2024 <br />The ease of doing business with ERMU <br />The reliability of the power, water and other services <br />ERMU's efforts to be environmentally friendly <br />ERMU's efficiency rebate programs <br />ERMU as my utility provider overall <br />5.8 <br />■ Q3, 2024 ■ Q1, 2024 Q3, 2023 ■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />5 <br />6.3 <br />6.5 <br />6.2 <br />6.3 <br />131 <br />