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-evel of Satisfaction with ERMU Staff slightly down, but stable overall <br />Customers were asked to rate their level of satisfaction with ERMU's staff, on a scale of 1 to 10, where <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below. The <br />average staff satisfaction score in Spring 204 was 8.3, down slightly from 8.7 in Q3 2023. <br />Rating of Satisfaction with ERMU's Staff <br />1 = low satisfaction and 10 = high satisfaction <br />Q1 2022, Q3 2022, Q1 2023, Q3 2023, Spring 2024 <br />9 8.9 <br />8.9 8.8 <br />8.8 <br />8.7 <br />8.6 <br />8.5 <br />8.4 <br />8.3 <br />8.2 <br />8.1 <br />8 <br />Q1, 2022 Q3, 2022 <br />8.7 <br />M <br />Q1, 2023 Q2, 2023 <br />Average score <br />8.3 <br />Spring, 2024 <br />Verbatims on "Satisfaction with ERMU Staff" <br />Respondents were asked why they gave this staff satisfaction rating in Spring, 2024. The vast majority of <br />comments about staff were positive! <br />NumberPositive or Typical Response <br />Responsesof IMMIF Negative <br />27 Staff helpful Positive --Kind <br />--Non-judgmental <br />--Responsive <br />--Professional <br />--Nice <br />--Sincere <br />--Friendly <br />--Helpful <br />--Competent <br />14 <br />102 <br />