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ERMU customer newsletter is the most preferred method of communication <br />Respondents were asked: "How would you like ERMU to communicate with you? Check your top I" <br />Shown in the chart below, the customer newsletter is the most preferred way (with 61.7% of <br />respondents selecting this option), and the ERMU website comes in second (37.8%). "Text" and "local <br />newspaper" are tied for the third preferred way (23.5%). These preferences are mostly consistent across <br />five surveys. <br />Preferred Method of Communication from ERMU <br />Q1, 2022, Q3, 2022, Q1 2023, Q3 2023, Spring 2024 <br />% of total response <br />Customer newsletter <br />ERMU website 37.8% <br />Text (not currently available) 23.5% <br />Local newspaper 23.5% <br />7.8% <br />Social media <br />6.5% <br />Live chat (not currently available) O <br />■ Spring, 2024 Q3, 2023 ■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />Social media mentions Spring, 2024 <br />Facebook, 12 mentions <br />Instagram, 3 mentions <br />Gmail, 2 mentions <br />X, 1 mention <br />Other mentions Spring, 2024 <br />Email, 22 mentions <br />Phone call if needed, 5 mentions <br />Mail, 5 mentions <br />Staff at office, 2 mentions <br />13 <br />61.7% <br />101 <br />