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3.5 Integration: of Contractors work management software with Utility's CIS. <br />3.6 Hiring of Installers: Onsite employee hiring and training of Contractor's staff. <br />3.7 Data security: Accountability to secure of Utility's data. <br />3.8 Hosting: Security store Contractor's software. <br />3.9 Call center: services to schedule water EndPoint installation. For revisits for electric meter <br />installations, appointments would be made by either the Installer or through the Call Center. <br />3.10 Customer -Facing Appointment Web site: to allow End -User Customers to schedule their <br />appointments and to make changes to scheduled appointments. <br />3.11 Installation Workshops: Work session between Utility and Contractor to talk through and <br />agree on the planned installation processes, including new installer Onboarding training <br />required. <br />3.12 Installation Project Management: Contractor is responsible for all hiring, all installation <br />reporting, installation quantity control of workmanship, scheduling, inventory management, <br />coordination with utility staff, and supervision of all staff, including call center and staff not <br />directly assigned to Utility. Facilitate meetings with utility and Installation leads including weekly <br />project management meetings and monthly management team meetings. <br />3.13 Certified and Unreachable Meters: Document all successful EndPoint change -outs and <br />locations. All document meters/accounts that are determined to be not possible to install where <br />problems exist beyond the Contractor's control. <br />3.14 Reporting: For both planned EndPoint installation, successfully completed installations and <br />installations where the End -User Customer failed to be available for the scheduled deployment. <br />Some examples of the reporting include: 1) scheduled and planned EndPoint installation, 2) <br />Summary of installation successfully completed (Certified), 3) Inventory report, 4) Escalations <br />with accounts returned to utility for support i.e. meter bypass, bad wiring, bad dog etc. 5) other <br />Escalations due to problems, 6) installations completed daily and running tally for the week, 7) <br />installations completed by installer and number of escalations by installer. <br />3.15 Installation Work Hours: Electric Meter Installation Times: Normal hours for the Contractor <br />to work in the field doing meter installations at End -User Customer premises should never be <br />before or after daylight hours, typically before 8 AM or after 5 PM Monday to Friday for most <br />instances, unless requested by the End -User Customer. The hours can be extended past 5 PM in <br />the summer months when the daylight is longer but not before 8 AM, unless requested by the <br />End -User Customer. The specific installation time is to be coordinated monthly between <br />Contractor and Utility. Water Meter Working Hours for Customer Appointments: 7:00 am until <br />7:00 PM Monday -Friday and 8:00 to 5 PM on Saturdays. Special circumstances outside of these <br />221 <br />