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• Customer service staff reviewed all active budget accounts and reached out to <br />customers if their budget payment for 2024 had an increase greater than 10%. <br />• The administrations director shadowed Frontier Energy on their first commercial energy <br />audit at 10730 175th Avenue NW. <br />• The credit & collections specialist finalized the review of customer accounts that <br />received an interest credit exceeding $10.00 which requires the filing of a 1099-INT <br />form. <br />• The administration director, billing specialist, and credit & collections specialist have <br />been working on reviewing meter data from our new AMI meters for accuracy along <br />with reviewing current processes. <br />• Customer Service Representative Jessica Hibbard hosted "A Day in Local Government" <br />as part of the Elk River Chamber of Commerce Community Leadership program. <br />Page 2of2 <br />156 <br />