5.5a ERMUSR 02-13-2024 - Laserfiche WebLink

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12 1210 500 0 13 1140 490 0 Total 12,270 5,010 581 4.0 Customer Installation Appointment Scheduling 4.1 Electric Appointments: For locations behind gates without gate keys available from the utility, obstructed electric meter locations and other "access " issues that an appointment may be necessary to exchange the electric meter, Contractor shall notify the Utility for mutual resolution. All electric meters are located on the outside of the premises 4.2 Maximum of 3 Attempts: For those locations where the Contractor may be required to contact the customer prior to performing the work, the Contractor should make a minimum of three (3) attempts to contact the customer. If after three (3) attempts the Contractor is unable to contact the customer for electric or for water the customer failed to keep a committed appointment, the Contractor should then provide records showing the attempted contacts and proceed to change the meter. Please state otherwise if (3) attempts are not standard practice in Utility's preferred model and/or if it is not included in the base bid. 4.3 Scheduling of Water Meter Appointment: Contractor should provide a toll -free number for customer questions regarding installation scheduling. End -User Customers may use Contractor's toll -free number for general AMI questions. Numbers to be listed on all customer communications. Contractor must also provide a Web Based Water Meter/Module as a means for customers to schedule installation appointments via web site. The Contractor must also include a means for End -User Customers to change their installation appointments via a web site. 5.0 Work Order and Data Integration AMI Meter Implementation Allegiant Utility Services proprietary WMS, Peak WorkflowTM, is purpose-built platform for utility mass deployment and exchange projects in the electric, water, gas, and clean energy markets. Digital data is captured in real-time. As Technician captures data and photos, it is uploaded to Allegiant's cloud instantly, allowing full role -based visibility to everyone on the project including Utility staff, Program Managers, Project managers and affiliate team members. Allegiant's digital platform reduces human error that can occur during large scale projects, ties seamlessly into standard operating procedures and provides a managed workflow. All information captured in the field can be efficiently reviewed and approved with the quality assurance features. Allegiant knows the Technician may not always be connected, so Allegiant's mobile app is smart about managing data allowing Technicians to work even in the remotest areas throughout the day. 143