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Questions 16-20: open ended questions <br />16. Start: With respect to the commission's performance, what should the commission start doing <br />to be more effective? <br />17. Stop: With respect to the commission's performance, what should the commission stop doing to <br />be more effective? <br />18. More: With respect to the commission's performance, what should the commission do more of <br />to be more effective? <br />19. Less: With respect to the commission's performance, what should the commission do less of to <br />be more effective? <br />20. Other: Are there any additional comments regarding the commission's performance? <br />m <br />