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majority vote of a quorum of the commission members on any official action of the commission <br />body. The commission body's actions demonstrate "one voice" consistent with adopted <br />Commission Governance Policy G.3a Controlling Authority. <br />8. One Direct Report: The commission body has one direct report. As adopted in Commission <br />Governance Policy G.3c General Manager Accountability, the commission as a body and the <br />commission members individually will never give direction to anyone other than the General <br />Manager, and will refrain from evaluating, either formally or informally, the job performance of <br />any employee other than the General Manager. <br />9. Organizational Performance: The commission effectively monitors organizational performance <br />utilizing either internal or external methods measuring performance against expected outcomes <br />(for example, the annual budget) and clearly defined goals (for example, the Utilities <br />Performance Metrics Scorecard) as established in Commission Governance Policy G.3d <br />Monitoring Performance of the General Manager and G.5 Goals and Results. <br />10. General Manager Performance: The commission conducts annual performance evaluation and <br />goal setting for the General Manager comparing personal performance and conduct in relation <br />to commission policies and clearly defined commission expectations in a manner consistent with <br />adopted policy G.3e General Manager Performance Planning and Evaluation. <br />11. Customers: The commission demonstrates consideration for external stakeholders though <br />effective governance and oversight consistent with policies G.4d Customer Interests, G.4e Core <br />Customer Services, G.4p External Communications, and G4.q Community Involvement. <br />12. Employees: The commission demonstrates consideration for internal stakeholders through <br />effective governance and oversight consistent with policies G.4f Employee Interests and G.4g <br />Organizational, Staffing, and Compensation. <br />13. Planning: The commission demonstrates the ability through governance and oversight to plan <br />for immediate and future needs by effective budgeting and planning consistent with policies <br />G.4cStrategic and Business Planning and G.4h Financial Planning and Budgeting. <br />14. Assets, Risk, and Compliance: Consistent with adopted policies G.41 Protection of Assets, G.4m <br />Corporate Risk Management, and G.4n Legal and Regulatory Compliance, the commission <br />effectively protects ERMU through governance and oversight ensuring the protection of assets, <br />mitigation of risks, and legal compliance. <br />15. Environment: The commission demonstrates environmental stewardship through governance <br />and oversight, and through thoughtful consideration of environmental consequence of <br />operations and decisions in a manner consistent with policy G.4o Environmental Stewardship. <br />:: <br />