4.7 SR 12-18-2023 - Laserfiche WebLink

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complaints are handled determines the level of confidence and respect the public holds for their municipal government. When handling a complaint, be polite and ne�rer argue with the complainant even if s/he is angry, unreasonable, or insulting toward you and the city. Stay calm, cool, and collected. When a complaint is received, complete the following steps: Receive and record information pertinent to the complaint. Determine which employee is responsible to in�=estigate and take corrective action and forward the complaint accordingly. Follow-up to ensure action has been tal�en to correct the problem. Emergency Closing City facilities �ind fiznctions will generally be open during adverse weather. Due to individual circumstances, each employee will have to evaluate the weather and road conditions in deciding to report to work (or leave early). Employees not reporting to work for reasons of personal safety will be allowed to use accrued vacation time or compensatory time, or with supervisor approval, may modify the work schedule, or make other reasonable schedule adjustments. Sworn police officers, wastewater treatment operators, and public works maintenance employees will generally be required to report to work regardless of conditions. Decisions to cancel departmental programs (special events, recreation programs, etc.) will be made by the respective department director after consultation with the city administrator. Employee Participation in the City Fire Department Employ�ees are allowed and encouraged to participate as a part-time paid on call firefighter in the E1k River Fire Department. The following pay provisions, in accordance with state and federal laws, apply to employees who also work outside of theas regular department as part-time paid firefighters: Fire Calls During Working Hours An employee will be allowed to respond to fire calls as approved and determined by his/her department director, based on the work assignments and responsibilities of the employee. Employees responding to fire calls during regular work hours will be compensated at the same rate as his/her regular city position with no additional firefighter paid compensation. An employee who completes (flexes) regular work hours interrupted for a fire call during the same day will also receive firefighter pay for the fire call. Employees responcling while on vacation or compensatory time off will also recei�re firefighter pay for the fire call. Fire Calls During Non-Work Hours Employees will receive their normal firefighter pay for fire calls and training that do not occur during the regular work hours of their regular position. Application of Fair Labor Standards Act (FLSA) Employees will be paid overtime in accordance with the FLSA ��' �',� �:�-- n�-��:�� n�,:�_- Actual time worked will be used for determining overtime payment, with no consideration to the one-hour minimum Page 42�66