4.10 SR 11-20-2023 - Laserfiche WebLink

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2. Maintains documentation. A. Keeps hardware and soft�vare inventoryT documents current. B. Maintains help desk call logs. C. Maintains application soft�vare librar�T to include media, documentation, and licensing information. 3. Coordinates addition of ne`v soft�vare s�Tstems. A. Schedules and installs software and ensures it is operational. B. Serves as cityT liaison with vendor on all installation issues. C. Assists `vith training employTees on hard��are or printing issues related to new software. 4. Performs other essential job duties. A. Regular and timelyT work attendance. B. Follo`vs all safetyT procedures and participates in safet�T training. Required Knowledge, Skills, and Abilities ❑ Knowledge and understanding of implementation of server and storage virtualization concepts. ❑ Knowledge of full range of hardware components available. ❑ Technical understanding of distributed and remote computing technologies. ❑ Knowledge of desktop operating syTstems, voice and data networking, and Internet and intranet technologies. ❑ Understanding of network and operating sy stem securityT, backup and restore methods and related technologies, viruses, their impacts, and appropriate precautions to take, and security policies and procedures to educate and inform emplo�Tees. ❑ Working knowledge of Microsoft Office applications. ❑ Effective oYganizational and planning skills. ❑ Customer service oriented, self-motivated and takes direction. ❑ Skilled in payTing attention to detail, find errors in work, and solve problems. Anticipates issues and performs at a high level of accuracyT. ❑ Effective in acquiring skills, abilities and knowledge; quicklyT learns new industryT, trends, organization, and product information. ❑ Abilit�T to use clear language to communicate with end users and effectively communicate technical solutions to non-technical users. ❑ AbilityT to �vork cooperatively and establish good relations �vith co-workers, program users, and the public at large. ❑ Abilit�T to maintain software licensing information and statistics. ❑ Abilit�T to provide basic microcomputer hardware and soft�vare repair, installation, and ph�Tsical inventor�T control. ❑ Abilit�T to understand and use computer diagnostic tools and troubleshoot problems. ❑ AbilityT to understand computer hard�vare and architecture and the operating syTstems in use. ❑ AbilityT to understand custom and shrink-wrapped applications. ❑ AbilityT to take and resolve help calls from end users. ❑ AbilityT to operate IT infrastructure, shutdown, and startup systems. ❑ Abilityr to monitor and tune systems performance and watch foY abnormalities. Page 2 x4.10 at IT Network Spcl Position Description.docx