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Verbatims on Overall Satisfaction/Dissatisfaction <br />Respondents were then asked, "Why did you give us these satisfaction ratings." Respondents answered <br />with both positive and negative comments. The majority of responses (97) were positive! Some Q3 2023 <br />common responses include: <br />NumberPositive <br />or <br />Typical Response <br />Negative <br />Responsesof <br />97 <br />Satisfied with <br />Positive <br />--Generally satisfied <br />customer service, <br />--Patient with payments <br />utility services <br />--High integrity <br />--Friendly <br />--Reliable <br />--Great customer service <br />--Fewer power outages <br />22 <br />Not aware of rebate <br />Negative <br />--What efficiency rebate program? <br />programs <br />--Better communicate about rebate programs <br />--Difficult to access <br />--Requirements to strict <br />--No AC rebates <br />--Takes too long <br />--Should promote solar power, door and window <br />replacement <br />21 <br />Expensive, fees too <br />Negative <br />--Expensive <br />high <br />--No budget plan <br />--No financial support <br />a.4 <br />Poor customer <br />Negative <br />--Unfriendly <br />service <br />--Left holes in wall when replacing meter <br />--Hard to get the info I need <br />8 <br />Trash service <br />Negative <br />--Don't like Republic and merging trash and utility <br />services <br />--Too infrequent recycling service <br />--Expensive <br />--Took away compost bin service <br />Other: <br />--Power outages seemed to increase (3) <br />--Not sure where you stand on being environmentally friendly (3) <br />--I like that you let me buy power from wind/solar (2) <br />--Be more aggressive in incenting off -hour usage (2) <br />--Offer home energy audits <br />--ERMU should look for ways to generate their own power <br />--Meter reading and bill don't match <br />All responses recorded at the end of the report. <br />111 <br />