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Detailed Findings <br />Satisfaction Indicators consistent and high <br />"Reliability of ERMU's Service" (6.6), "ERMU as my utility provider overall" (6.3) and "The ease of doing <br />business with ERMU" (6.3) were the highest scoring satisfaction measures, out of a possible 1 to 7 score, <br />where 7 is completely satisfied. The lowest satisfaction measure was "ERMU's efficiency rebate <br />programs" at 5.4. <br />The factors measured were: <br />1. Ease of doing business with ERMU <br />2. Reliability of the power, water and other services you receive from ERMU <br />3. ERMU's efforts to be environmentally friendly <br />4. ERMU's efficiency rebate programs <br />5. ERMU as my utility provider overall <br />The graph below compares the values for Q1 2022, Q3 2022, Q1 2023 and Q3 2023. Reliability is rated <br />highest at 6.6 out of 7. Other scores are consistent with previous quarters. <br />Satisfaction with ERMU <br />(1 is completely dissatisfied; 7 is completely satisfied) <br />Q1, 2022 vs. Q3, 2022 vs. Q1 2023 vs. Q3 2023 <br />6.3 <br />The ease of doing business with ERMU 6.3 <br />6.4 <br />6.0 <br />The reliability of the power, water and other services <br />ERMU's efforts to be environmentally friendly <br />ERMU's efficiency rebate programs <br />ERMU as my utility provider overall <br />5.4 <br />5.3 <br />5.3 <br />5.4 <br />Q3, 2023 ■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />6.6 <br />6.6 <br />6.5 <br />5.9 <br />5.9 <br />6.0 <br />;.7 <br />6.3 <br />6.2 <br />6.2 <br />.9 <br />110 <br />