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Communication Experience with ERMU Past 12 Months <br />The communications experience is rated very high <br />If customers had interacted, they were asked to rate their satisfaction with the interaction on a scale of <br />1 to 10, where 10 is satisfied and 1 is dissatisfied. Their responses are shown in the chart below. In Q3 <br />2023, the average interaction score was 8.4 out of 10, up slightly from the Q1 2023 rating. <br />In Q3, 2023, 43 of 53 total written responses to this question (81%) say staff were helpful and positive. <br />Rating of Satisfaction with ERMU Communications <br />1 = Dissatisfied and 10 = Satisfied <br />Average Score <br />8.55 <br />8.5 <br />8.5 <br />8.45 <br />8.4 <br />8.4 <br />8.35 <br />8.3 <br />8.3 <br />8.25 8.2 <br />8.2 <br />8.15 <br />8.1 <br />8.05 <br />Q1, 2022 Q3, 2022 Q1, 2023 Q3, 2023 <br />Verbatims on Interaction with ERMU <br />Respondents were asked to describe their interaction with ERMU. About 80% of verbatim comments <br />were positive. <br />@Ulm <br />:: <br />43 <br />Staff were helpful and Positive <br />--Helpful <br />positive <br />--Kind <br />--Reasonable <br />--Great communication skills <br />--Awesome <br />--Top notch <br />10 <br />115 <br />