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Verbatims on Overall Satisfaction/Dissatisfaction <br />Respondents were then asked, "Why did you give us these satisfaction ratings." Respondents answered <br />with both positive and negative comments but note that a large number of responses were about being <br />satisfied (95). Some Q1 2023 common responses include: <br />NumberPositive <br />or <br />TypicalResponse <br />Negative <br />Responsesof <br />95 <br />Satisfied with <br />Positive <br />--Called about water leak and crew came out <br />customer service, <br />immediately <br />utility services <br />--Power outage repaired in timely manner <br />--Sewer problem help <br />--Rebates good <br />30 <br />Expensive, fees too <br />Negative <br />--Bill increases too high <br />high <br />--Lack of competition <br />--Fees, costs and taxes high <br />--Costs of environmental programs too high <br />--Bill doubled since we moved here 4 years ago <br />9 <br />Trash service <br />Negative <br />--Don't like Republic and merging trash and utility <br />services <br />--Too infrequent recycling service <br />--Dirty can <br />--Miss the trash burner ERMU had that generated <br />electricity <br />i <br />Not aware of rebate <br />Negative <br />--What efficiency rebate program? <br />programs <br />--Better communicate about rebate programs <br />? <br />Green programs are <br />Negative <br />--No green plan for home energy conservation or <br />needed <br />generation <br />--No super saver switch <br />--No way to stop fees when gone in winter as <br />snowbird <br />--Want off-peak rates <br />Other: <br />--(3) Want discounts for seniors <br />--(3) Customer service bad <br />--Anti wind and solar <br />--Want nuclear energy <br />--Want itemized bill <br />--Website easy to navigate <br />--Budget billing problem <br />--Want service deposit back <br />--Tree trimmers broke off part of driveway <br />All responses recorded at the end of the report. <br />9, <br />