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Detailed Findings <br />Satisfaction Indicators <br />"Reliability of ERMU's Service" (6.6) and "Ease of doing business with ERMU" (6.3) were the highest <br />scoring satisfaction measures, out of a possible 1 to 7 score, where 7 is completely satisfied. A close <br />third was satisfaction with ERMU overall, at 6.2. These are high scores. The lowest satisfaction measure <br />was ERMU's efficiency rebate programs at 5.3. <br />The factors measured were: <br />1. Ease of doing business with ERMU <br />2. Reliability of the power, water and other services you receive from ERMU <br />3. ERMU's efforts to be environmentally friendly <br />4. ERMU's efficiency rebate programs <br />5. ERMU as my utility provider overall <br />The graph below compares the values for Q1 2022, Q3 2022 and Q1 2023. The reliability rating gained in <br />each of the three quarters. <br />Satisfaction with ERMU <br />(1 is completely dissatisfied; 7 is completely satisfied) <br />Q1, 2022 vs. Q3, 2022 vs. Q12023 <br />6.3 <br />The ease of doing business with ERMU 6.4 <br />6.0 <br />The reliability of the power, water and other services <br />ERMU's efforts to be environmentally friendly <br />ERMU's efficiency rebate programs <br />ERMU as my utility provider overall <br />5.3 <br />5.3 <br />5.4 <br />E Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />6.6 <br />6.5 <br />5.9 <br />6.0 <br />i.7 <br />6.2 <br />6.2 <br />.9 <br />95 <br />