5.10 SR 01-03-2023 - Laserfiche WebLink

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households within two intersections of that block or cul-de-sac report a missed collection. 3) Two thousand dollars ($2,000) per incident of failure to complete collection on the scheduled collection day when the City did not, or does not retroactively, approve extension of collection hours; and three thousand dollars ($3,000) per occurrence of failure to complete a majority (50% or more) of collections within the collection district on the scheduled collection day when the City did not, or does not retroactively, approve extension of collection hours. C. The Contractor shall not have a duty to pick up improperly set out carts or carts set out after 6:00 a.m. GPS documentation shall be provided to the City upon request. If the resident would like a pickup before their next scheduled service day, they will be charged $25 directly by the Contractor for a "Go-Back" fee. 1) Excep7tions. If City staff is notified of a delay prior to 4 p.m. on the scheduled collection day, the Contractor shall be deemed not liable for liquidated damages when the Contractor's inability to perform recycling collection service is the result of conditions beyond its control such as acts of God or severe weather, civil disorder, significant road construction, pandemic, epidemic, changes in statues, regulations and ordinances, and other acts beyond the control of the Contractor. When the City and the Contractor have mutually agreed that the Contractor may safely return to the City, the Contractor shall have five (5) days (excluding Saturdays, Sundays, and Holidays) to provide such service. In the event of a continuing failure beyond said period, the Contractor shall not be entitled to payment for any dwelling unit not serviced. If the City has approved a delay beyond the five (5) days, the Contractor will not be assessed penalties as specified above. 2) A record of all complaints and confirmation of resolution thereon shall be kept by the Contractor and reported monthly to the City. All complaints shall be answered by the Contractor courteously and promptly. D. Publicity, Promotion, and Education. 1. The Contractor shall provide the following promotion and education services without additional compensation: ■ Printing or embossing of recycling content and preparation instructions on each cart. ■ Provision of 1,000 new recycling cart stickers annually to be made available to the City for residents. ■ Provide printing and mailing of an informational postcard or brochure at least once per year, including recycling instructions and collection calendar, to a11 dwelling units with the City providing the mailing list. ■ Provision up to 500 copies of extra informational postcards or brochures for distribution by the City. 2. The Contractor shall provide call-all notices to all residents via automated voice calls as necessary and as mutually agreed upon between the Hauler and the Environmental Coordinator for scenarios such as Holiday schedules, severe weather, etc. Q17