5.10 SR 01-03-2023 - Laserfiche WebLink

Home Browse Search

b. The Contractor's employees sha11 handle all containers with reasonable care to avoid damage, replace the containers in an upright position behind the curb, and properly dispose of any contents which may be spilled. The Contractor's employees will also report to the Contractor any violations of regulations as they observe in the performance of their work. Employees shall be sober at all times in the perfortnance of their duties, be of a presentable appearance, perform work in a neat and quiet manner, and always be courteous to the public. 3. Supervision and Customer Service. a. Designated Contact Person. The Contractor shall provide a designated contact person for purposes of daily communications and reports. The designated contact person, or his/her designated alternate, shall be available via phone and email during customer service hours and whenever Hucks are providing service within the City. Contractor shall provide the name, phone number, and email address for its designated contact person, and shall advise the City immediately in writing of the same information. The designated contact person shall have sufficient authority to resolve issues when notified by City staff of the existence of such issues. b. All services to be performed for the City by the Contractor pursuant to the terms of this Agreement shall be supervised by the Environmental Coordinator. The Environmental Coordinator sha11 have access to Contractor's Elk River records and equipment during business hours with reasonable notice to Contractor. 4. Complaints and Missed Collections. a. The Contractor shall establish and maintain an office with continuous supervision for accepting complaints and resident calls. The office shall be in service during the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, except Holidays as specified in this Agreement. The telephone number of such office and any changes shall be given to the Environmental Coordinator via email. b. The Contractor shall have a duty to pick up missed collections in which a container was properly set out before 6:00 a.m. on the day of collection. The Contractor shall not have a duty to pick up improperly set out carts or carts set out after 6:00 a.m. GPS or Photographic documentation must demonstrate the reason the container was not serviced. The Contractor agrees to pick up a11 missed collections on the same day the Contractor receives notice of a missed collection, provided notice is received by the Contractor before 11:00 a.m. on a business day. With respect to all notices of a missed Collection received after 11:00 a.m. on a business day, the Contractor agrees to pick up that missed collection before 6:00 p.m. on the following business day. The penalty for missed collections not picked up by 6 p.m. the next business day is: 1) Two hundred and fifly hundred dollars ($250) per individual occurrence. 2) Five hundred dollars ($500) per missed pick up of an entire block. A missed block is defined as a block where residents from at least three 0 221122v2