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�i <br />Elk River --�- <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Executive Administrative Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />November 8, 2022 <br />6.1f <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• There are two bill inserts being sent in November. The first going to all accounts is the <br />Customer Privacy Notice which is required to be sent out annually and explains how we <br />collect, share, and protect personal information. In addition, it is the policy of ERMU to <br />comply with the Minnesota Government Data Practices Act pertaining to government <br />data, which includes customer data. Our commercial customers will also receive a <br />promotional flyer about the Clean Energy Choice for Business program. Both inserts are <br />attached. <br />• Socia media posts for the month cover topics such as notices for the Cold Weather Rule, <br />the Lake Orono Dam inspection, and the office closure for Veterans Day. We also <br />highlighted Public Power Week and Customer Service Week in October. <br />• The featured social media post this month shares ERMU crews participating in the Day <br />of the Dozers at ERX. This annual event is coordinated by Children's Minnesota and <br />raised $82,000! <br />• The communications & administrative coordinator will be attending the American Public <br />Power Association's Customer Connection Conference in Minneapolis, November 13-16. <br />This is a terrific opportunity to connect with the highly specialized group of public <br />utilities communications staff. <br />• In addition to coordinating safety trainings for 2023, administration staff has been <br />working on strategic plan initiatives including a communications plan for the <br />Conservation Improvement Program and Clean Energy Choice, displays for the office, <br />and training policy. <br />• The executive administrative manager also participated in the Elk River High School <br />Mock Interview Day where every junior gets a chance to practice career skills. This is <br />always a well -coordinated event, and the students do an excellent job! <br />Page 1 of 2 <br />155 <br />