2.2 ERMUSR 08-09-2022 - Laserfiche WebLink

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Elk River Municipal Utilities Commission Meeting Minutes July 12, 2022 Page 3 Ms. Slominski then invited staff to highlight items that were being removed from ERMU’s dashboard, having been completed. Mr. Sumstad, Mr. Mauren, and Ms. Youngs provided the Commission with background on the completion of the Outage Communication initiative. This establishes a chain of communication and collaboration between field and office staff to provide timely and accurate information to ERMU customers in outage situations. Staff also explained the tiered system of communication that is employed depending on the scope of the outage as well as future capabilities that will come with Advanced Metering Infrastructure (AMI). Commissioner Stewart asked if the practice of directing customers to ERMU’s call center for outages that last beyond business hours was to continue. Staff responded that it was. Chair Dietz asked how other utilities handle outage communications. Staff responded. Ms. Karpinski updated the Commission on the Vault Retention program which was established to efficiently utilize the “Document Vault” storage functionality of the National Information Solutions Cooperatives software. Ms. Karpinski explained that retention schedules were created for the electronic financial documents in the “Document Vault” which allow for timely retention and removal of data. Ms. Karpinski went on to explain that going forward other departments will utilize the system. Chair Dietz had process questions about the system. Staff responded. Commissioner Stewart asked if the system allows staff to put a legal hold on documents. Ms. Karpinski affirmed that it did. Mr. Kerzman presented his item on Cyber & Physical Security which is an initiative happening in conjunction with the City IT staff and the joint committee created to evaluate cyber and physical security for ERMU and the City. Mr. Kerzman noted that related policies have been created and now need to be reviewed and updated annually. Mr. Geiser presented his item on the Highway 10 rebuild, an initiative that involved coordinating electric and water infrastructure changes to accommodate the improvements of the highway. Mr. Geiser also expressed his appreciation for the working relationship staff had with MnDOT. Mr. Geiser also detailed the replacement of overhead lines with underground feeder lines, the movement of streetlights, and installation of trail lights for the project. Mr. Ninow presented his item on the Backflow Prevention Program, an initiative that consisted of the development of a policy and implementation plans for tracking and testing of backflow prevention devices to ensure contamination does not occur. Mr. Ninow explained that polices have been created and ERMU has been working with 37