4.2 ERMUSR 07-12-2022 - Laserfiche WebLink

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Review of the Strate�ic Plan Theme 1: Communication — Improve the effectiveness of our communications inside the organization, with our customers, and with the community. Theme 2: Personnel and Governance — Develop our most valuable and vulnerable assets...our commissioners, employees, leaders, and future leaders. Theme 3: Strate�ic Thinkin� — Create a culture of strategic thinking and ensure line of sight from mission to vision. Theme 4: Technolo�y — Implement the prudent use of technology to improve efficiency and increase customer choice, communication, and value. • Outage Management and Communications—This initiative is a collaboration of field staff and office staff to work together to provide timely and accurate information to our customers in outage situations. Guidelines were established for communication from the field to the office and then out to customers via the website and social media as timely as practicable. Vault Retention — This new initiative was established to efficiently utilize the "Document Vault" storage functionality in NISC. A retention schedule and policies were created for the financial documents and then properly set up in Document Vault for timely retention and removal of data. This process will be replicated in other modules within NISC now. • Cyber & Physical Security—This is a carryover initiative, in conjunction with the City IT staff and the joint committee created to evaluate cyber and physical security for ERMU and the City. The policies have been created and now need to be reviewed and updated annually. Theme 5: Growth —Assess the growth curve to make decisions regarding organizational change. Highway 10 Rebuild — This initiative was to coordinate electric and water infrastructure changes to accommodate the improvements of the Highway 10 rebuild. Trail lights were installed along Highway 10, and water main placement at Upland Avenue and Proctor Road was completed. • Backflow Prevention Program —This is a carryover initiative for protection of our water resources and systems essential to the health of our customers. The initiative was to develop a policy and implement plans for tracking and testing of backflow prevention devices (RPZs and PVBs). Key to this is the testing of all devices attached to our distribution system to ensure contamination does not occur. Policies were updated, we have been working with HydroCorp for tracking tests and sending notices to residents, and staff has been testing devices. Page 3 of 4 59