4.2 ERMUSR 07-12-2022 - Laserfiche WebLink

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assessing risks and developing contingency plans based on risk mitigation in the journey toward the long-term direction and goals. The leadership team underwent a different strategic process this year, focusing on outcomes to identify the direction of our organization. The outcome of "What do we want ERMU to look like and be in the future?" was discussed and then four specific focus areas for our organization were identified: 1) Employees, 2) Technology, 3) Reliability, Rates and Environmental Stewardship, and 4) Safety. We created statements of focus from these four areas, and they are as follows: • We will promote a culture of continuous improvement that employees feel valued and have growth opportunities and are engaged in and feel a part of ERMU's success and remain with us. • We will capitalize on existing and future technologies to achieve timely and useful information to enhance employee's and customer's experiences. • We will provide the best value to our community with service rates, reliability, and environmental stewardship. • We will continuously improve our safety culture to make sure everyone can work with pride and goes home safe. From there a roadmap and prioritization of initiatives will be developed for consideration in the annual business plan/budgeting process. A high-level roadmap was started that identifies the desire to provide employee development opportunities, continue Advanced Metering Infrastructure (AMI) deployment and mapping efforts, evaluate rates and reliability levels, and promote a culture of safety. Some of these involve minimal or no budgetary impact, and some will have significant budgetary impact (like AMI). A three-year plan was started and from there we need to develop the initiatives that are on the dashboard you are so used to seeing. A complete new list of 2023 initiatives and dashboard will follow at a future commission meeting. All policies, decisions, initiatives, and tasks by ERMU on behalf of our consumer owners should be in direct line with the ERMU mission, vision, and values. All planning is conducted through a process which categorizes initiatives under commission-adopted planning themes aligned with our mission, vision, fundamentals, and values. This framework clearly defines how ERMU is expected to operate. This process is intentionally transparent to our consumer owners. The following includes highlights from the 2021-2022 initiatives that were completed. They were under Theme 4: Technology, and Theme 5: Growth. Staff is looking for the Commission to discuss high-level strategic themes and initiatives as discussed above with the focus statements. Staff is looking for the Commission to have consensus on these themes leading into the budgeting process. Staff is looking for commission discussion on the focus areas and how these priorities align with the Commission's intended strategic direction for the organization. Page 2 of 4 m